Our restaurants routinely handle food ingredients that contain designated allergens such as wheat, eggs, milk components, shrimp, crab, buckwheat, peanuts, and walnuts. Consequently, there is a possibility that trace amounts of allergens may be present in the dishes we prepare.
It is therefore our duty to inform you that the hotel is not a facility which is able to guarantee that food provided is completely free of allergens.
2. Guidance for hotel guests with allergies
At restaurants that serve buffet-style dishes, information about 15 ingredients, including the 8 designated raw materials and an additional 7 other ingredient components, is displayed in the form of pictograms in the buffet corner so that customers can check any possible allergen content themselves.
Restaurants that serve non-buffet style food also list information about potential allergens contained in their food on their menus.
In cases where there may be an issue with the food planned to be provided, we are happy to discuss the details of dishes if guests contact us in advance.
*Please note that we are not not able to provide labeling detailing allergens included in the wider 20 allergen group designation. It is often difficult to obtain accurate information from our suppliers on this due to there being no obligation for it to be displayed.
3. Information for guests with severe food allergies
We kindly request that guests who may experience severe allergic reactions please bring with them their own retort pouch meals etc. when visiting any of our facilities. Hotel kitchens are able to heat and serve such food if required.
