Inquiries about restaurant

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  • Brasserie
  • Toh-Lee
  • General
  • Q

    Do you sell birthday cakes?

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  • A

    We have round cakes. (By reservation only)
      15cm 18cm 21cm
    White cake 3,350 yen 4,400 yen 5,600 yen
    * Please make reservation by phone 4 days in advance, by e-mail 5 days in advance. * You can put a message on the cake. * All prices include tax. * Please note that cakes are not sold during the Christmas period.
  • Q

    What time does the breakfast buffet start from?

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  • A

    Breakfast buffet service is suspended and set menus (American breakfast or Japanese breakfast) are provided.
    【Hours】7:00~9:00
    【Price】American breakfast or Japanese breakfast set menu: 2,850 yen per person (including consumption tax and service charge)

  • Q

    I'd like to eat a course meal, but I can not eat meat. Can you make arrangements?

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  • A

    Yes we will. If you can inform us in advance, we will arrange other dishes.

  • Q

    From how many people can we use a private room?

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  • A

    We have a private room for up to 12 people.

  • Q

    Please tell me about all you can eat yum cha (dim sum).

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  • A

    All you can eat yum cha (dim sum) is where we start steaming or frying whatever you order from about 30 yum cha (dim sum) dishes.
    The use time is from 11:30 to 14:30 (the last order is 30 minutes before closing time).
    It is very crowded on weekends and holidays so we recommend you make reservation in advance.

  • Q

    Can I connect to the Internet in the restaurant?

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  • A

    High speed Internet connection service can be used free of charge via wireless LAN (Wi-Fi) in all the restaurants.
    Please turn on the power of your computer, open your web browser, enter the password, then connect.
    (Please ask the hotel staff for the password.)
    * Please bring your own batteries as the power supply.
    * We recommend using the latest web browser.
    * Wireless LAN (Wi-Fi) service in each restaurant is limited to within restaurant business hours.

  • Q

    Is there a dress code when using the restaurant?

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  • A

    There is no dress code restrictions at the restaurant in the hotel.

  • Q

    Do I have to make a reservation for a restaurant?

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  • A

    There is no requirement to make a reservation, but since some hours are crowded, we may not be able to accommodate your request, so we recommend you book in advance.
    Please note that breakfast reservations are not accepted.
  • Q

    I have an allergy, but how do you handle food allergies?

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  • A

    We will inquire about your food allergy, and offer you a special menu as much as possible.

  • Q

    Can you warm baby food that we bring with us, or get hot water for freeze dried baby food?

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  • A

    Yes, we will handle that as much as we can.

  • Q

    When using the restaurant, what is the parking charge?

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  • A

    Regardless of the amount you use at the restaurant, we offer 4 hours of free parking.
    Please park your car at the hotel private parking(no roof) lot and bring your parking ticket and tell us when you are paying.

  • Q

    Can I use "JAL Coupon" at the restaurant?

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  • A

    Yes, you can use them. However, you will not be able to receive any change if you use "JAL coupon". Please pay with cash or by credit card for any shortfall.
    Can not be combined with other special offers/discounts.
    If JAL coupon is used for payment, JMB hotel restaurant mileage cannot be accumulated.
    For details, please refer to Okura Nikko Hotels' Guide and JAL Mileage Bank Information.

  • Q

    Can you call for a chauffeur service?

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  • A

    Yes, we will make arrangements. Please tell the person in charge at the restaurant.

  • Q

    Is there a usage restriction on the meal ticket issued by the hotel?

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  • A

    There are two kinds of meal tickets issued by the hotel.
    A meal ticket with a green edge can be used for paying all items.
    However, a meal ticket with an orange edge can not be used for payment of products not subject to various discounts.

  • Q

    Please tell me about the medicines the hotel keeps for emergencies.

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  • A

    Pursuant to the provisions of Article 24 of the "Law Concerning the Quality, Effectiveness and Security of Medical Devices, Medical Equipment, etc.", the hotel does not offer medicines to customers.
    These must be prepared by the guests themselves. In case of emergencies, we will provide directions to the nearest pharmacy so please inquire at the front desk. We appreciate your understanding and cooperation in advance.