INQUIRIES ABOUT ACCOMMODATION

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Check-in is from 2 PM, check-out is until 12 noon.
(Check-in and check-out times may differ according to the plan)

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A representative name is required for reservation of each room.
Please provide us with the name of the person who is staying, katana for Japanese, in alphabet for foreign nationals.

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Rooms can be chosen from a view of the airport (passenger terminal building side) or the 2nd phase island side (Terminal 2 runway side).
Either room can be accepted as a request so please inform us when you are making a reservation.

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Yes. However depending on customer room reservation category and the operating status on that day we may not be able to do so.
For details, contact our room reservation department.

Room reservation department TEL: +81-72-455-1117 (direct line)
Business hours: 9:00-17:30

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In cases where a staying guest is a minor [Under 18], we require a letter of consent to be submitted in advance by a parent or guardian.
Please email, post, or fax a completed copy of the following letter of consent at least 7 days prior to the starting date of the stay.
* One consent form is required for each under-age children.
Download "Parental consent form for hotel stay of minors" from here

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Unfortunately we at the hotel are unable to do this.
You must make the arrangements yourself at the passenger terminal.
The distance from the hotel to the airport is about 2-3 minutes walk (about 200m).

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Wheelchairs are available.However, numbers are limited, so we advise you to make reservations beforehand.

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We can make arrangements for cakes and wine, etc. so please inquire about the details.
The fee, as a rule is paid in advance.
We cannot make arrangements on the day so please make reservations in advance.

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When you arrive at te hotel, the bell captain desk on the 1st floor will keep your luggage until check-in time.

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Yes we can.
Please ask at the bell captain desk on the 1st floor.

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If you are going out after check-out, the bell captain desk on the 1st floor will keep your luggage.
Any unnecessary clothing and such during your trip can also be kept until you return.

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There are no ATMs in the hotel. Please use the ATMs located in the passenger terminal or at the 24 hour Convenience store located to the right as you leave the hotel entrance on the 2F.

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Although there are no convenience stores within the hotel itself, one can be found immediately to the right of the hotel entrance on the 2nd floor.

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A Yes. There is a microwave on floors 5, 7, and 9 of the North Wing.

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A Yes. There is a washing machine/dryer on floors 5, 6, 7, 8, 9, and 10 of the North Wing.
・Wash & Dry: ¥600/cycle
・Wash: ¥300/cycle
・Dry: ¥100/30mins

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If bad weather occurs such as typhoon, it may be that speed limit will be imposed on the railway and the vehicles, or it may be that the road/railway will temporarily be halted.

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Pursuant to the provisions of Article 24 of the "Law Concerning the Quality, Effectiveness and Security of Medical Devices, Medical Equipment, etc.", the hotel does not offer medicines to customers.
These must be prepared by the guests themselves.
In case of emergencies, we will provide directions to the nearest pharmacy so please inquire at the front desk.
We appreciate your understanding and cooperation in advance.

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All rooms at our hotel are non-smoking.

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We rent out DVD players for free.
Number is limited so please make reservation in advance.

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Unfortunately, because the passenger terminal is right in front of the hotel, and the runway is hidden from view due to the roof of the terminal, you will not be able to see the runway itself from the room.
However, if your room happens to be on the airport side (passenger terminal building side) and on a higher floor, you will be able to see the incoming and outgoing planes.
As for the 2nd phase island side (No. 2 runway side), there is nothing to block the view, but is quite a distance to the runway, so we do not recommend this in viewing the airplanes.
However, on sunny days you can see the view from Kobe to Akashi Big Bridge to Awaji Island to Shikoku and the "sunset of Kansai Airport" which is designated as one of the "100 sunsets in Japan".

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There are long shirt type and separate type nightwears in business class and first class, and long shirt type nightwears in the premium economy class and economy class.
We also have long shirt type nightwears for small children so please feel free to ask us.
(Size: for 100cm and 130cm height)

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Currently there are guest rooms on the 11th floor with separate bathroom and toilet.

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This is only available for some of the twin rooms.
Numbers are limited, so we advise you to make reservations beforehand.
If we are unable to provide connecting rooms, we will provide a room next door or on the other side of the corridor.

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Unfortunately, there is a night stand between the beds and we cannot move the beds.
We have bed guard available upon request.

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Humidifiers are available in all guest rooms.

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Yes, we provide enough for the number that the reservation was made for.
We also provide for children who sleep along beside you so please tell us when making the reservation.

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Premium economy class, business class and first class has a set of basic cosmetics.

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[Amenities common to all guest rooms]
Shampoo, conditioner, body soap, Hand soap, toothbrush set, bath towel, face towel, hairdryer, etc.

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Check-in is from 2 PM, check-out is until 12 noon.
Check-in and check-out times may differ according to the plan.

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You must pay when checking-out, but we also accept a deposit when you arrive (a rather larger sum of cash or credit card print), and base the account based on that when checking-out.
If you desire payment in advance due to invitation, etc. please contact the hotel in advance, so we can come to an understanding on it beforehand.

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The front desk is manned 24 hours a day.

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For valuables, please use the safe installed in the guest room. (There are rooms where safe are not available)
We also will keep your valuables in the safe at the front desk during your stay.

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Foreign currencies can be exchanged into Japanese yen at the automatic foreign currency exchange machine in the lobby on the 1st floor.
Dollars (U.S., Australian, Singapore, Hong Kong, Taiwan), euros, pounds sterling, Korean won, Chinese yuan, baht, ringgit, and pesos can be exchanged.

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We have wireless LAN so yes, you can use your PC.
We will provide you with a password so please ask at the lobby or the front desk staff.

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Children who do not require a bed of their own, and sleeps with the parents are free.

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Unless the plan has a special notation, children’s rates are not set.
If a child stays overnight and requires a bed, they will be charged adult rate.

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We have children’s bed for 1 years old or under (0 year old) for free.
However, numbers are limited, so we advise you to make reservations beforehand.

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Yes we do.
Numbers are limited, so we advise you to make reservations beforehand.

You can select from the following setup.

Pattern A

The bed on the wall side is pushed to the wall and the bed guard is set on the opposite side

Pattern B

Both sides of the central bed is set up with a bed guard
(* If it is a twin, the stacking bed towards the back is not entered)

Pattern C

The stacking bed and the central bed are pushed together and a bed guard is placed on both sides
(* This is a triple, where a stacking bed is installed towards the back)

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Yes we do. However, numbers are limited, so we advise you to make reservations beforehand.

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Nursing cushion/bath chair (for babies)/bath mat/stepping stool/potty chair/diaper disposal/waterproof sheet/children’s chair/children’s hanger/play mat/socket cover
* However, as there are limited numbers, please reserve them in advance.